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Autoship
What is Autoship?
Is Autoship required?
How do I change my Autoship?
How do I update the payment method for Autoship?
How do I update the shipping address for Autoship?
Can I suspend my Autoship?
Mobile Applications
Am I able to update account information in IsaLife?
Does Isagenix collect any personal data from my mobile device when using an Isagenix mobile application?
How can I view the status of my order using the IsaLife?
How do I add or remove products in my shopping cart via IsaLife?
How do I apply coupons or discounts in IsaLife?
How do I select and view notifications for IsaPulse?
How do I sign in to the Isagenix mobile applications?
I deleted/cannot find a notification in IsaPulse. Can I get it back?
What’s the difference between IsaLife and IsaPulse?
Which mobile devices are compatible with the IsaLife and IsaPulse apps?
Commissions & Compensation
How can I earn commissions and compensation through Isagenix?
What does it mean to be “Active” and how do I do this?
Where can I learn more about building a business with Isagenix®?
When does Isagenix calculate and pay commissions to their Independent Associates?
How do Independent Associates receive their commission payments?
How can I help someone join my Isagenix team?
Where can I find information on current incentives and other bonuses?
Do I need to file taxes on the income I earn with Isagenix?
Compliance/Policy
Where can I learn more about the Isagenix Policies and Procedures?
My children love Isagenix products! Can I enroll them on my team so they have their own account?
I placed someone in the wrong spot on my team when helping them join. How can I fix this?
I joined someone’s team, but would like to move to another organization. Can I do this?
Does Isagenix offer compliant, pre-made emails that I can send to Customers?
Managing Your Account
I forgot my password.
How do I update my payment information?
How can I opt in or out of emails?
Where can I locate my previous orders?
Membership
How can I join Isagenix?
Is there a cost to join Isagenix?
What do I receive with my membership?
I live outside of North America (United States, Canada, and Puerto Rico). Can I still purchase products?
Is there an age requirement to join Isagenix?
Why do I have to provide my Social Security Number?
Can both my spouse and I join Isagenix?
Are there meetings or seminars I can attend to learn more about Isagenix?
Does Isagenix offer conference calls or podcasts?
Ordering Product
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I have a membership. How can I place my order?
What payment methods do you accept?
Where can I locate pricing for your products?
Can I cancel my order?
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Product Information
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I have a medical condition and/or take medication. Can I use your products?
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I am an athlete who competes regularly. Will Isagenix products cause me to fail any testing?
Returns & Replacements
What is your return policy?
Can I receive a refund if my products arrived damaged?
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What is the process and timeframe for my refund?
I purchased a product I don’t like. Can I exchange it for something else?
Shipping & Delivery
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How can I track my order?
Why didn’t I receive my order?
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Troubleshooting
Why does my credit/debit card keep declining?
I received an email saying Isagenix was suspending email notifications. Is this legitimate?
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I received a message when placing my order, and the invoice is showing “Not Available.” Did my order go through?
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